Refund and Return Policy

Premises and effectiveness of the general conditions

Customer Withdrawal
Pursuant to and in accordance with the provisions of the Consumer Code, the Customer has the right to withdraw from the contract without penalty and without specifying the reason, except in the cases of exclusion provided for in Articles 4 and 10.5 of these General Conditions, within 14 (fourteen) business days from the date of receipt of the Products. This can be done by sending written notice to the Seller at any time by registered letter with acknowledgement of receipt, bearing the following heading:

c.a. Ufficio Resi e Rimborsi
Società Semplice Agricola F.lli Di Niso
Via Amendola, 17 76011 Bisceglie (BT) – Italy

or by email to the following address: info@agricoladiniso.it.

For the purposes of exercising the right of withdrawal, the Customer will be required to return the Products to the Seller without undue delay, in the same packaging in which they were received, within 14 (fourteen) days from the date of notification to the Seller of the Customer’s intention to withdraw from the Contract. In any case, it is understood that the Customer will not be entitled to a refund if the decrease in value of the Products, in all cases of handling thereof, is equal to or greater than 20% of the overall net weight and/or, in any case, greater than 20% of the volume of the relevant Product.

Following receipt of the Products and verification of their condition, which is an essential condition for the validity of the withdrawal, also pursuant to the provisions of the previous Article 2 of these General Conditions, the Seller undertakes to refund all payments received from the Customer, without undue delay and in any case within 30 (thirty) days from the date of actual knowledge of the Customer’s intention to withdraw from the Contract, in the manner set out in the aforementioned Article 10.2. The refund referred to in the first sentence will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly communicated otherwise and provided that the Customer does not incur any costs as a result of the refund. In the case of bank transfer or cash on delivery, the Customer will be responsible for providing the bank details for the refund (account holder, name and address of the Bank and IBAN). It is understood, and the Customer expressly accepts, that the Seller will not be required to refund additional costs if the Customer has expressly chosen a more expensive delivery method than the one proposed by the Seller. Furthermore, the Seller cannot be held liable for any delay in refunding due to the Customer’s failure and/or delay in providing the relevant information.

The right of withdrawal applies to the Product purchased in its entirety; therefore, if the Product is composed of multiple components, it will not be possible to exercise the right of withdrawal with reference to only a part of the purchased Product.

In addition to the cases set forth in Article 4 of these General Conditions (Customer who is not a consumer and/or who requests an invoice), the right of withdrawal is also excluded, pursuant to the provisions of the exceptions set forth in Article 59 of the Consumer Code, in the cases of (i) Products made to measure or clearly personalized; (ii) Products that are at risk of deterioration or rapid expiration; (iii) Sealed Products that are not suitable for return for hygiene or health protection reasons and have been opened after delivery. In such cases, the Seller will return the Products to the Customer, charging the Customer the related shipping costs.

With reference to the exclusions set forth in the previous Article 5, the Customer is specifically informed and accepts that Products that “risk deterioration or rapid expiration” include food products, as the intrinsic characteristics and qualities of these types of Products are subject to alteration, including as a result of improper storage. Therefore, for reasons of hygiene and customer protection, the right of withdrawal applies only to Products purchased on the Site, which can be returned to the Seller and put back on the market without any risk to the safety and health of consumers.

Warranty for defects of conformity

Contracts concluded between the Customer and the Seller, except for the cases of exclusion referred to in Article 4 of these General Conditions, are subject to the legal guarantees provided for by Articles 129, 130, and 132 of the Consumer Code, as well as the provisions relating to sales under the Civil Code. In this regard, the Customer will be entitled, provided that the type of Product allows it, to the restoration, without additional costs, of the conformity of the Product by replacement or to an appropriate price reduction or to a refund of the purchase price through the issuance of a voucher for the same amount, unless the defects of conformity found are minor or replacement of the Product proves impossible or excessively costly. “Minor defects” shall be understood to mean, by way of example and not limited to, any imperfection related to the artisanal manufacturing process of the Product that does not alter the usability/edibility of the Product.

In the cases referred to in point 1 above, the Customer is required to (i) keep the original packaging of the Product, including the seal and/or cover and/or lid and/or original closing device and with at least 80% of its contents, (ii) report the defect to the Seller’s Customer Service, in the manner better specified in Article 3.1 above and, in any case, within 2 (two) months, under penalty of forfeiture of the rights referred to in this Article, starting from the date of actual knowledge of the defects of conformity of the Products and explaining, also through the use of images and/or video footage, the non-conformities found. Once the report has been received, the Seller may arrange for a free collection of the Product, if it deems it necessary, in order to verify the actual state of conservation/usability/edibility of the Product, and, in any case, reserving the right to decide whether to proceed with a refund or replacement of the Product.